©
Frequently Asked Questions
Where is the property located?
What floor plans are available?
Atlantis, Santorini, Kensington, Veranda, Regent, and Marquesa (2x2) Chateau (3x2)
What amenities does the property offer?
2 pools and spas, pet park fitness center, fire pits, playground, 2 green areas
What apartment features are included in each home?
9 Ft ceiling, LVP in common areas (some units have LVP throughout), direct access garages, SS appliances, gas stove and range, W/D included, patio/balcony
What makes this apartment community unique?
Originally built as condos so each unit feels like its own home
Does the property offer green space or outdoor areas?
Yes
Are private yards available?
No
Does the property host resident events?
Yes
How do I apply for an apartment?
Online bellavictoria.com
What documents are required to apply?
ID, Paystubs (4 weeks)
What screening criteria are used during the application process?
2.5 times gross income to rent ratio and TransUnion completes credit and criminal screening.
Are background checks required?
Yes, required for all applicants over 18.
Are guarantors accepted?
Yes. They need 5x the rent in gross income.
Are applicants with prior evictions considered?
Yes, if they can prove the eviction has been fully satisfied and all balances paid off.
How long does the approval process take?
It can be instantaneous to several days depending on the background screening.
What move-in procedures should I know about?
We use Umbrello for ID and Income verification and Moved tohelp make sure future lease holders have completed all the required tasks prior to the move in
Can residents transfer to another apartment home within the community?
Yes. After completing the first lease term and paying a transfer fee.
What lease terms are available?
3-15 months
Are short-term lease options available?
Yes, with a short term premium
Are income restrictions or affordable housing options available?
I am not sure. We have not had anyone complete the process through affordable housing.
What is required for the security deposit?
$300 minimum up to $300 + 1 month of rent.
What additional monthly fees should I expect?
Water, sewer, trash, and RUBS
Are utilities included in rent?
No
Is internet or cable service available?
Yes, as part of the required tech package
Are move-in specials or leasing incentives available?
Currently, yes.
Is renters insurance required?
Yes
What is the policy for early lease termination?
30-day written notice, repay all concessions and pay buy-out fee per the lease.
What major employers are located nearby?
Banner Health, Amazon, Boeing, Dexcom
What schools serve the community?
Mesa Public Schools
What shopping, dining, and entertainment options are nearby?
Multiple shopping options within 2 miles. AMC theaters, Blacklight mini Golf, Superplay, BrkThrough within 10 minutes. Multiple dining options (Chiliquiles, First Watch, Sol Azteca, Outback) within 10 minutes.
Are parks, trails, or recreational opportunities nearby?
Usery Mountain Regional Park about 4 miles north.
Is public transportation available nearby?
Unknown.
How close is the property to major highways and commuter routes?
Less than 1/2 a mile to Highway 60
Are hospitals and healthcare facilities nearby?
HonorHealth Four Peaks and Banner Goldfield Medical Center within 10 minutes.
How do residents submit maintenance requests?
Online through the resident portal.
Is 24-hour emergency maintenance available?
Yes, maintenance is on-call.
What is the typical maintenance response time?
Call back within 10 minutes.
Is there an online resident portal?
Yes
How are noise concerns handled?
Resident can let the office know during business hours and contact Mesa non-emergency police line outside of office hours.
What pest control services are provided?
Weekly pest control service is one site. Residents need to request the service prior to being done.
Is the property pet-friendly?
Yes
What types of pets are allowed?
Dogs and cats. No reptiles, rabbits, hamsters, ferrets, snakes or rodents of any kind. Other animals can be approved by management
Are there breed or weight restrictions?
Yes. Breed restrictions per Bryten. 100 lbs weight limit per lease.
What pet fees and monthly pet rent apply?
$250 refundable pet deposit, $300 non refundable pet fee. $35 per month, per pet pet rent.
Are there pet-friendly amenities nearby?
Yes. Pet park with wash station in the community, two on-leash green spaces and several pet stations throughout the community.
Are there nearby parks or trails for pets?
Yes. Dutchman Dog Park and Usery Mountian Regional Park has several trails with free access at the corner of E McKellips and N Crismon.
What parking options are available for residents?
Every unit has a direct access one car garage and uncovered open parking throughout the community.
Is covered parking available?
In garages only.
Are garages available?
Yes
Is guest parking available?
No
How does visitor parking work?
Parking is open. No parking in restricted area like handicap spaces, fire lanes, etc.
Are ride-share and public transportation options available nearby?
No
How can I schedule a tour?
Ride share can pick up anywhere in the community with the access code
Do you offer virtual tours?
Not through the website but office staff can complete a virtual tour via phone.
What are the leasing office hours?
Monday - Friday 9AM - 5PM
How can I contact the leasing office?
What amenities does the property offer?
Controlled access, fitness centers, pet park, grilling stations, fire pits, pool table, corn hole boards.
What apartment features are included in each home?
9 foot ceilings, granite counters, SS appliances, ceiling fans in common rooms and bedrooms, direct access garages, gas ranges, gas dryers, high speed internet, smart thermostats, key or code access locks, front door motion sensors, front door camera, kitchen sink leak detector and BellaNet app to contril smart home features.
Does the property have a swimming pool?
Yes. Two pools and two spas
Does the property have a fitness center or gym?
Yes. 24 hour access
Does the property offer a clubhouse or resident lounge?
No
Are coworking spaces or business centers available?
No coworking but, there is a computer in the leasing office for use.
Does the property have outdoor gathering areas?
Yes. There is a rotunda with table and chairs at the center of the community.
Are grilling stations or outdoor kitchens available?
Yes. Two at the central rotunda, two in the west pool area and, approximately 12 additional throughout the community.
Does the property offer package lockers or package receiving services?
Yes. Parcel pending lockers
Is there a dog park or pet wash station?
Yes. Dog wash station in the pet park
Does the property offer on-site laundry facilities?
In unit
Are washers and dryers included in the apartment homes?
Yes. All units have front load washer and dryer. Dryers are gas.
Does the property provide storage options?
No
Are furnished apartments available?
Yes. 3 of them
Does the property offer gated access or controlled entry?
Yes. Drive through and pedestrian gates with codes or remotes.
Does the property have elevators?
No
Are there EV charging stations available?
Yes. EV chargers are provided in each garage